Track your Order
To track your order, enter your tracking number on the form bellow
NOTE: Our system uses an application called Aftership to track the delivery of orders. Aftership collects delivery information and feeds it to our system. Sometimes issues can occur with the collection of this data.
Order also can be tracked manually by going directly to the courier tracking page HERE
In order to facilitate the entire shipping and to ensure that you will receive the item in time, please provide us with your full address, including city, state, and region if applicable.
Order information may not appear in the tracking system until shipment, so sometimes it may show you "Tracking does not exist." Please wait 48 to 72 hours after receiving your shipping confirmation email to track your shipment. You can also send us your order number so we can chase this up for you.
Order information generally becomes available 48 to 72 hours after you place the order.
Need more help, contact us with Email: firstname.lastname@example.org!
1. When Will My Order Be Processed?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system. Orders will be processed within 24 hours of ordering and be shipped the next day after the processing day.
2. Shipping confirmation
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are our responsibility. Customers are responsible for customs duties and taxes for all International orders.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
The shipping delivery time is 2-4 weeks. Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we're fast!). Once our warehouse has processed your order, we will be unable to make any changes. Please note that any orders that have already been packed or shipped cannot be cancelled.
5. Will I be Charged With Customs And Taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once your receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
6. Is My Order Eligible For Free Shipping?
Free shipping can be applied to all the orders on our website, including discounted, sale, and oversized/overweight products. If you have any question, please contact us at: email@example.com or visit our contact page here